Terms and conditions
Overview
eContentPrep is a fully-managed data and automation support service. Through our managed support team, you are provided with immediate access to a dedicated group of data analysts and automation experts. These professionals are available to assist with ad hoc tasks or deliver continuous, tailored support, ensuring your needs are met efficiently and effectively.
Pricing plans
Upon registering with eContentPrep, you will gain access to our collaboration platform, where you can specify the skills required for your project. Each skill is priced in credits, with the credit cost determined by factors such as the level of expertise, depth of knowledge, and technological complexity associated with the skill.
Our pricing plans allow you to purchase unlimited credits, which can be applied to any skill you need. The unit price of credits varies based on the plan selected, as detailed on our website.
Payment Terms – Buy Now, Pay Later
We offer a flexible Buy Now, Pay Later approach designed to ensure your complete satisfaction. After your initial kick-off meeting with your dedicated project manager, an order will be placed for the credits (skills) necessary to complete your project.
Once the project is executed and the deliverables are provided, you will have a 2-week trial period to verify that the delivered asset functions as intended and meets your expectations. Only after you confirm that the asset works as desired will we charge your account for the relevant credits, based on the unitary price per credit specified in your plan.
This process ensures you are only charged after confirming the quality and functionality of the deliverable, offering you a risk-free experience and guaranteeing 100% satisfaction.
You own 100% of everything we do
Everything we create is fully owned by you or your company, granting you complete control and rights over all deliverables. To ensure seamless integration and full ownership, we exclusively work within your existing technology stack and develop all assets directly within your IT environment.
Please note that any relevant licenses or access required for your technology stack must be provided by your company as needed to facilitate the development process and ensure compatibility with your systems. This approach reinforces your sole ownership of all outputs, from creation to deployment.
Helpdesk Service
All our plans include access to our Helpdesk service, designed to provide immediate assistance and effective solutions for your specific questions related to business intelligence, advanced automation, or low-code development. Our Helpdesk connects you with our community of experts, who are ready to support you in overcoming challenges within your projects.
This service is offered at a transparent rate of €100 per hour, with a unique commitment: you are only charged if your issue is resolved. To ensure the availability of top-tier experts and maintain the quality of service, there is a minimum charge of €100 per request. If we are unable to provide a solution to your problem, you won’t pay anything, guaranteeing a risk-free experience.
Flexible Plans, No Commitment
We offer complete flexibility with our plans, allowing you to cancel, upgrade, or downgrade at any time, free of charge. This means you can adjust your plan to better align with your evolving needs, whether that involves scaling up for a larger project, scaling down for a lighter workload, or discontinuing if the service no longer fits your requirements. Our goal is to provide you with a hassle-free experience, ensuring that you have the freedom to adapt your plan as your priorities change.
General terms
For the full terms, see our Terms & Conditions.
Questions about the Terms of Service should be sent to us at contact@econtentprep.com